Return Policy for Online Shop
The online return policy is exclusive to orders placed online and does not apply to orders placed in our showroom.
All products are carefully inspected before leaving our premises. Any missing item(s) within the package(s) must be reported to us within 5 days of receiving your package(s).We are not responsible for stolen packages after it has been delivered to you.
Our main goal is for you to be happy with the purchases you make at BDK MINT. If you are not satisfied for any reason, you may return the item in its original, unused condition within 7 days of receipt. Buyer may choose one of two options:
- (1) receive refund with a 10% restocking fee, or
- (2) receive store credit for the full amount.
Shipping fees are not refundable. After 7 days of receipt, the items are not refundable.
Please contact us at firstname.lastname@example.org before returning your item. Please include a copy of your receipt when returning. Shipping costs are the buyer's responsibility. We can only grant returns on items that we receive back at our shop so please be sure to purchase insurance for your package. We will also only honor refund/store credit for items we are expecting so please do not forget to contact us first.
Return Policy for Defected Items
If your purchase is defective, we will replace it for you in which case we will reimburse your shipping fees for sending the package back to us. When returning a defected item, please include:
- a copy of your receipt
- a copy of the shipping costs
- Custom-order products
- Special orders
- Sale items